Please read carefully and ensure that you understand and accept the conditions and information outlined.
Reservations
A Booking Form must be received by
Travelplan at time of deposit to proceed with booking. Ground package
deposit of up to $750 per week per person. Balance of payment due eight
weeks prior to departure or according to airfare rules. Higher deposits
up to 50% are sometimes required by hotels and apartments, and Christmas
bookings generally have to be finalised by October.
Credit Card Payments
We will add a surcharge of 1.0%
for Visa and MasterCard, 2.5% for Diners Club and 3.2% for American
Express. Credit card payments are accepted on the express understanding
that you authorise Travelplan Australia Pty Ltd to pay deposits and
balance payments on your behalf to airlines, accommodation operators and
other principals involved. Inconsideration of doing so, you will not
hold Travelplan Australia Pty Ltd responsible for the insolvency and/or
failure to perform of airlines, accommodation or any other principal
involved, and in any of those events, you will not ask your credit card
provider to revoke payments made, where Travelplan Australia Pty Ltd is
the merchant in such transactions.
Currency Adjustment Policy
All Travelplan prices,
denominated in AUD, are subject to variation due to volatility in
foreign exchange prices. Any variation to listed prices will be based on
the rates available to Travelplan at the time the deposit is paid by
the client and again on payment of the final balance. Our exchange rate
at date of deposit is only taken into account for amount of deposit paid
to overseas supplier. Travelplan may take out foreign exchange
contracts to protect the client and Travelplan from excessive adverse
movements in AUD exchange rates. For this reason, the foreign exchange
rate applied to client payments may differ from the current market rate.
The Travelplan Ski 2017 brochure, and prices listed are based on
Travelplan exchange rates at 15 April 2016.
Currency Protection OptionsThere are two options to protect your booking against currency fluctuation. At any time you can lock in the current package and airfare costs by paying the balance amount in full, based on current Travelplan exchange rates. Land costs can alternatively be protected against currency fluctuation for a small fee. The Currency Guarantee Charge for bookings is currently 1.5%. Contact your Travelplan consultant for further details. Either of these actions will mean your Travelplan land costs will not change due to currency fluctuation. This protection only applies to Travelplan operated packages, and against currency fluctuation. Should you subsequently cancel all or part of your land booking, a charge may be made against any adverse currency effect on Travelplan.
Responsibility
Travelplan Australia Pty Ltd acts as a
booking agent only for the persons or organisations providing or
offering the means of travel, accommodation, ski lifts or services
detailed and as such cannot be held responsible for any injury, loss,
accident, delay or any other irregularity outside of our control. The
issuance and acceptance of any receipt, voucher, coupon, exchange order,
air ticket or itinerary shall be deemed as consent by the client to the
above conditions.
Travellers Entering the United States of America
International travellers who are seeking to travel to the United States
of America under the Visa Waiver Program are now subject to enhanced
security requirements. All eligible travellers who wish to travel under
the Visa Waiver Program must apply for authorisation using the
Electronic System for Travel Authorisation website. https://esta.cbp.dhs.gov
Travellers Entering Canada
Visa-exempt foreign nationals who fly to
(or transit) through Canada will need an Electronic Travel Authorisation
(eTA), visit http://www.cic.gc.ca/english/visit. Exceptions include
U.S. citizens.
Baggage Allowance
We recommend prior to departure,
you check exact baggage restrictions with the airlines on your
itinerary. The following information is given as a guide, but is subject
to change. Domestic flights often do not include free checked luggage,
particularly in the United States. Airlines may waive baggage charges on
domestic flights if you are connecting to/from an international flight,
or upon presentation of your international ticket at the check-in
counter. If more than one airline is providing the transportation for
journey, each airline may apply different rules on both checked and
carry-on luggage. Generally speaking, for flights to North America, one
suitcase is allowed (two suitcases on Qantas and Virgin Australia) with a
combined total dimension of 106” (269cm) with no one suitcase exceeding
62” (157cm), with max 23kg for Economy Class or 32kg for Business/First
Class per piece. One set of ski equipment counts as one piece of
baggage. For flights elsewhere free baggage allowance is generally 20kg
total for Economy Class, 30kg for Business Class and 40kg for First
Class. Maximum 1 piece per person carry on luggage. All carry on luggage
must comply to size restrictions enforced by the airlines and each
piece must not weigh more than 7kg.
Passport and VisaA passport is required for overseas
travel, with a validity of six months after your return date. For some
countries a consular visa or travel authorisation is also required. We
will assist in obtaining necessary travel documents and advise on health
regulations. However, the possession of such documents is solely the
passenger’s responsibility. All eligible travellers to the United States
(including those in transit) who wish to travel under the Visa Waiver
Program must now apply for authorisation using the Electronic System for
Travel Authorisation website, visit https://esta.cbp.dhs.gov
As
part of the Secure Flight Program, your passport information must also
be entered into your flight bookings, please provide details on your
Booking Form. Canada: Visa-exempt foreign nationals who fly to (or
transit) through Canada will need an Electronic Travel Authorisation
(eTA), visit http://www.cic.gc.ca/english/visit Exceptions include U.S. citizens.
Cancellation
Airfares are subject to up to 100%
cancellation fee once tickets are issued. Please reconfirm airfare
conditions with Travelplan. A cancellation service fee up to $100 per
person may be charged for a booking cancelled more than 60 days prior to
scheduled departure date. This fee will increase to up to $300 per
person for bookings cancelled from 60 to 45 days prior to scheduled
departure date. This fee does not include cancellation charges by
accommodation and/or other principals. Ski hotels have very stringent
cancellation policies particularly in the United States. Generally if a
cancellation is received inside 45 days prior to departure you will lose
all monies paid.
Prices
All prices shown in Travelplan’s 2017/2018 brochure
are in AUD and based on airfares and projected currency exchange rates
at 10 Apr 2017 and are subject to change without notice for any reason
whatsoever. Prices do not include local, airline, customs or departure
taxes, insurance, gratuities or any other costs not detailed in final
invoices or itinerary. Additional costs caused by weather, failure of
transportation services or other circumstances beyond our or our
principal’s control are not included or recoverable. Airlines All tour
arrangements are performed under the exclusive responsibility of
different contractors. Airlines, therefore, act only as agents for the
contractors providing the various services herein and do not accept any
liability in connection with such services or for any loss, injury or
damage to or in respect of any person or property.
Airlines
Will only be responsible for air carriage
performed by them. Such air carriage will be subject to the provisions
referred to in the conditions of contract contained in the passenger
ticket. Qantas Airways Limited (Incorporated in Queensland), United
Airlines, Air Canada, Emirates, Japan Airlines, Cathay Pacific, Delta
Airlines and Virgin Australia do not by virtue of their endorsement of
Travelplan’s brochure represent themselves either as contracting with
any purchaser of a holiday from Travelplan or as having any other legal
relationship with any such purchase.
Service Fees
Due to the continued change in the way
the industry is run and remuneration paid, it has become necessary to
implement a series of service fees. A charge up to $50 may apply for
each and every amendment after booking instructions have been received.
This charge is in addition to any cancellation fees that may apply.
Other service fees are enforceable, please refer to the list of service
fees.
Travel Insurance
All passengers must travel with
adequate insurance cover. To get the most out of your travel insurance,
you might like to purchase your policy at the time of booking.
Travelplan Ski or your travel agent can arrange this cover on your
behalf.
Validity
The tours the Travelplan Ski 2017/2018 brochure are valid from 1 May 2017 to 30 April 2018 unless superseded.