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Upon completion of their Physical Therapy, we offer our patients a Satisfaction Survey, and ask them to comment on their overall experience, the service provided by the therapist, and the service provided by the administrative staff. Here are some of the comments we have received:
Wonderful, great atmosphere. I got the end result I was looking for
Peter Ottley
This has been the best pt I have ever had
Colleen Harvill
Excellent! I came in fairly hopeless about a chronic condition and am practically running out (I think I crawled to my first appointment)
The therapist was “direct, targeted, to the point, realistic and friendly”
Thanks everyone – my husband, children, boss, coworkers, clients and students all thank you for a me that is now more than my feet
Lydia M. Todd
Knowledgeable, felt good every time I left and had hope my knees would get better
Sara Ploss
95% of my pain is gone and now I know how to stretch
Carol Baer
The therapists here are very knowledgeable, and left me with plenty of information for my continued health in the future
Brendan Hegarty
I did not think my ankle would feel this good this fast
Deb Pizzi
I loved Chris inflicting pain on me, he loved to mess with those muscles. Chris really knows his stuff and I would highly recommend him!
Wendy Frechette
Great, really knowledgeable and good insight on patient injury and how to care for it!
Kelly Silva
I progressed very well – always answered my questions thoroughly
Sue Goodreau
Feeling much better in a relatively short period
Lori Malcolm
After 17 treatments and a 3 month interval between doctor visits, I saw my surgeon, Dr. Slovinki of N.E. Baptist Hospital. He though my progress was very good and said my “therapist did a good job”
The information in some areas was new to me and helped me tolerate difficult procedures well.
Geraldine Meguyer
He rocks!!
Bettina Dold
Below is a sample of the survey:
Patient Satisfaction Survey
Name (optional): Name of your Therapist(s):
Injury/Condition Treated:
Please rank the following services and then comment on the lines provided below.
5 – Excellent 4 – Above Average 3 – Average 2 – Below Average 1 – Poor
Clinic Accessibility: | Scheduling: | Front Desk Staff: | |||
Reaching the clinic via telephone | Length of time to initial evaluation | Friendliness of staff | |||
Parking | Scheduling flexibility | Insurance referral assistance | |||
Accessing Info on the WalkWell website | Flexibility to reschedule a cancellation | Explanation of insurance benefits and clinic policies | |||
Helpfulness with scheduling and/or answering questions |
Clinic Staff and Space: | Treatment Experience: | ||
Friendliness of therapists | Explanation of my injury/diagnosis by my therapist(s) | ||
Clinical Knowledge/Expertise | Explanation of my PT treatment plan by my therapist(s) | ||
Clinic Atmosphere | Instruction in my home program by my therapist(s) | ||
Cleanliness of Clinic | My therapists’ ability to thoroughly answer my questions | ||
Effectiveness of my treatment plan | |||
Efficiency of my treatment plan progression | |||
Timeliness of my discharge from therapy |
Please comment on your overall experience here at WalkWell:
Please comment on the service provided by your therapist(s):
Please comment on the service provided by our Administrative Staff:
5 out of 5 | 4 out of 5 | 3 out of 5 | 2 out of 5 | 1 out of 5 | n/a | |
---|---|---|---|---|---|---|
Ability to Reach via phone
|
86.96% | 13.04% | 0.00% | 0.00% | 0.00% | 0.00% |
Accessing Info on the website
|
39.13% | 8.70% | 0.00% | 0.00% | 0.00% | 47.83% |
Length of time to initial evaluation
|
73.91% | 17.39% | 4.35% | 0.00% | 0.00% | 4.35% |
Scheduling flexibility
|
65.22% | 30.43% | 0.00% | 0.00% | 0.00% | 4.35% |
Flexibility to reschedule a cancellation
|
78.26% | 8.70% | 13.04% | 0.00% | 0.00% | 0.00% |
Friendliness of staff
|
86.96% | 4.35% | 8.70% | 0.00% | 0.00% | 0.00% |
Insurance referral assistance
|
73.91% | 4.35% | 4.35% | 0.00% | 0.00% | 17.39% |
Explanation of insurance benefits and clinic policies
|
65.22% | 17.39% | 8.70% | 0.00% | 0.00% | 8.70% |
Helpfulness with scheduling and/or answering questions
|
82.61% | 17.39% | 0.00% | 0.00% | 0.00% | 0.00% |
Friendliness of therapists
|
100.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Clinical Knowledge/Expertise
|
100.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Clinic Atmosphere
|
91.30% | 8.70% | 0.00% | 0.00% | 0.00% | 0.00% |
Cleanliness of Clinic
|
91.30% | 8.70% | 0.00% | 0.00% | 0.00% | 0.00% |
Explanation of my injury/diagnosis by my therapist(s)
|
100.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Explanation of my PT treatment plan by my therapist(s)
|
100.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Instruction in my home program by my therapist(s)
|
95.65% | 4.35% | 0.00% | 0.00% | 0.00% | 0.00% |
My therapists’ ability to thoroughly answer my questions
|
100.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Effectiveness of my treatment plan
|
86.96% | 13.04% | 0.00% | 0.00% | 0.00% | 0.00% |
Efficiency of my treatment plan progression
|
86.96% | 13.04% | 0.00% | 0.00% | 0.00% | 0.00% |
Timeliness of my discharge from therapy
|
82.61% | 17.39% | 0.00% | 0.00% | 0.00% |
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